Refund policy
14 days on your first purchase
If you bought a monthly, yearly or lifetime Pro plan or a semester pass for the first time and it isn't right for you, email solvella-support@googlegroups.com within 14 days of the payment and we will refund it in full. You don't have to give a reason. Please write from the email address you paid with, or include the receipt number.
The refund goes back to the original payment method through Stripe. Banks usually show it within 5 to 10 business days. The licence key stops working once the refund is made. A refund includes any GST you paid, and on request we'll send an adjustment note for your tax records.
Prices, GST and tax invoices
Prices for customers in Australia include GST. Customers outside Australia aren't charged Australian GST. You receive a tax invoice showing KRUT PTY LTD's ABN (77 694 878 165) by email.
After 14 days, and renewals
Outside that window, and for renewal payments and repeat purchases (such as a second semester pass), we don't give refunds for a change of mind. You can cancel a subscription at any time so it doesn't renew; Pro keeps working until the end of the period you paid for. If something went wrong, such as a duplicate payment or being charged after you cancelled, contact us and we will put it right.
Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If Solvella has a major failure, for example it does not work as described and we cannot fix it within a reasonable time, you are entitled to a refund or a replacement, whenever you bought it. For a failure that is not major, we will fix it, and if we can't fix it within a reasonable time you can choose a refund. Nothing in this policy limits those rights or rights you have under consumer law where you live.
Cancelling a subscription
- Open the link in your Stripe receipt email, or email us and we will cancel it for you.
- Choose to cancel the plan. You won't be charged again.
- Pro stays active until the end of the current monthly or yearly period.
Contact
solvella-support@googlegroups.com · KRUT PTY LTD (ABN 77 694 878 165), Queensland, Australia.